Post by account_disabled on Jan 23, 2024 10:30:35 GMT
If a manager works outside the office part of the time, it is very difficult to control him. After all, at this time he communicates with clients on a smartphone. What if he misses calls, is rude, or even takes customers away? This problem is easily solved - a mobile phone can be connected to a virtual PBX Ringostat . Read how to gain full control over employee conversations and reports on their performance. Reading time 6 minutes You can go directly to the section you are interested in: Why is this necessary? How it works What opportunities does FMC provide? How to connect Conclusions: what does FMC give to the Ringostat user? Why is this necessary? When a manager works from the office, the manager controls his communication with clients. For example, listens to calls or views virtual PBX reports.
But as soon as the employee Fax Lists crosses the threshold, all contacts with customers end up in a “blind spot.” All communication at this time takes place via smartphone, because of this the virtual PBX does not record it in any way. At the same time, there are many niches where managers often communicate with clients outside the office: real estate - an employee regularly goes to show an apartment or house; construction and repair - a foreman or builder is on site almost all the time; logistics - forwarders accompany cargo; car sales - if a client orders a car from another country, the manager must drive it and deal with customs clearance; service sector - nannies are at the client’s place almost all the time, beauty salon specialists can be called to the client’s home; private clinics - doctors periodically visit seriously ill patients.
You can, of course, rely on the integrity and honesty of your employees. But such gullibility can cost a business a large sum every day. Especially when every client counts and the company spends a lot of money on attracting leads. Plus, this is especially true now, when many companies remain working remotely. The only correct solution is to “pass” managers’ cell phone conversations through a virtual PBX. As if they were communicating with clients while sitting in the office. Then all their communications with customers will be in full view. How it works Fixed Mobile Convergence (FMC) is a technological solution at the intersection of different types of communication networks: fixed and mobile. It allows you to create a unified network of office and mobile phones with a common short numbering plan.
But as soon as the employee Fax Lists crosses the threshold, all contacts with customers end up in a “blind spot.” All communication at this time takes place via smartphone, because of this the virtual PBX does not record it in any way. At the same time, there are many niches where managers often communicate with clients outside the office: real estate - an employee regularly goes to show an apartment or house; construction and repair - a foreman or builder is on site almost all the time; logistics - forwarders accompany cargo; car sales - if a client orders a car from another country, the manager must drive it and deal with customs clearance; service sector - nannies are at the client’s place almost all the time, beauty salon specialists can be called to the client’s home; private clinics - doctors periodically visit seriously ill patients.
You can, of course, rely on the integrity and honesty of your employees. But such gullibility can cost a business a large sum every day. Especially when every client counts and the company spends a lot of money on attracting leads. Plus, this is especially true now, when many companies remain working remotely. The only correct solution is to “pass” managers’ cell phone conversations through a virtual PBX. As if they were communicating with clients while sitting in the office. Then all their communications with customers will be in full view. How it works Fixed Mobile Convergence (FMC) is a technological solution at the intersection of different types of communication networks: fixed and mobile. It allows you to create a unified network of office and mobile phones with a common short numbering plan.